800.GET.HOPE (800.438.4673)

Windsor Laurelwood Hospital
35900 Euclid Avenue, Willoughby, Ohio

Accessing Help

Accessing our services takes one telephone call. You may contact us yourself to schedule an assessment and evaluation to determine your behavioral health or alcohol and drug dependency treatment needs, or a family member may call for you. The telephone number is 1-800-GET-HOPE (800-438-4673) or 440-953-3000.

If you are already in treatment with a therapist, psychologist or psychiatrist, Windsor-Laurelwood accepts patient referrals from them as well. Primary care physicians, social service and community agencies, employee assistance programs and employers, clergy, counselors, schools, courts, hospital emergency rooms and other health care professionals may also refer you for treatment.

Most insurance providers, managed care plans and Medicare, Medicaid (up to age 20) and Tricare cover treatment at the Windsor-Laurelwood Center for Behavioral Medicine. We provide assistance in facilitating insurance pre-certification and authorization from health benefits providers.

If you are experiencing an emergency situation or feel that you’re in crisis and require immediate assistance, you should call “911” or go to your local hospital emergency room.

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Physicians are on the medical staff of Windsor Laurelwood Center for Behavioral Medicine but, with limited exceptions, are independent practitioners who are not employees or agents of Windsor Laurelwood Center for Behavioral Medicine The facility shall not be liable for actions or treatments provided by physicians.

Model representations of real patients are shown. Actual patients cannot be divulged due to HIPAA regulations.