Windsor Laurelwood Center for Behavioral Medicine complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Windsor Laurelwood Center for Behavioral Medicine does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Windsor Laurelwood Center for Behavioral Medicine:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, contact Clients Rights Officer

If you believe that Windsor Laurelwood Center for Behavioral Medicine has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Clients Rights Officer
Windsor Laurelwood Center for Behavioral Medicine
35900 Euclid Avenue
Willoughby, OH 44094
Phone: 800.GET.HOPE or 440.953.3000
Fax: 440.953.3228

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Clients Rights Officer, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 800.368.1019, 800.537.7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.